Frequently Ask Questions (FAQ)
How do I set up Order feeds?
Order feeds setup has been designed to be as quick and easy as possible. There are two parts to it. Entering your menu into the system and connecting to your website. If you need a hand setting up order feeds, we will offer an Express Setup function whereby we can enter all of your details. connect to the website is quick and simple. If you have a website with Us, we will connect to your website for you. If not, we will send you details for either yourself or your web developer to make the changes. The process is very quick and easy for most websites.
How Online Ordering help Restaurant ?
Online Ordering help in many ways . first it save money in commission you pay to third party like Menulog and UberEats . is help to build your customer database which can be use for future marketing
What are the features Online Ordering Should have to make it worth while ?
There are few important things to check before signup for any online ordering system
1. It should be fast and user friendly on the front end
2. Its should have simple to use the dashboard to make any changes
3. its should have flexible menu editor to accommodate your menu and future ideas
4. it should allow collecting customer data for marketing
5. It should be SEO Friendly to make your website come the first page
Do I have to pay commission on each order i received?
No, with Order feeds there is fixed monthly fee which will give you unlimited orders
Is setting up Menu easy or I have to hire someone ?
Setup is very easy and straight forward , you can easyly do yourself and but if u stuck anywhere we are always there to guide through
Do I need a Point of Sale System (POS) to use your online ordering?
No. Our Restaurant online ordering system Orderfeeds! has been designed to run independently. If you do have a POS system, depending on the manufacturer we can look at integration if required. we can also integrate ordering printing to your existing printer
Do I need an Internet Connection?
Yes, you will need access to the internet as this is how the online ordering system receives its orders.
What hardware is required?
No existing hardware is required. We will provide a web based order receiver that works in any web browser on a tablet, mobile or desktop computer. If you are after POS integration then we can simply connect to your existing equipment.
Do I need an existing website?
No, You can Create simple one page website/landing page though our system that can link through to the online ordering system . If you have a website it’s easy to link an “order online” button from your website to the URL we provide you.
Can I update the online ordering system myself?
Yes. The Order Feeds! Online ordering system has an easy to use administration area for you to edit everything including your menu and prices, delivery fees, online trading hours, coupon codes and much more. You have FULL control with Order Feeds.
can I accept online payments?
The Order Feeds Online Ordering Platform caters for all types of online payment methods. You can choose your payment gateway or use one of our preferred partners. We offer the option of automatic payment processing where the money is transferred directly into your account daily.
Is the system secure?
Yes ! Order Feeds Payment Gateways are 100% Complainants
Can I use the platform on desktop and mobile?
Yes, Order Feeds online ordering platform is fully ‘responsive’. This means it will adapt to fit the screen of the device it is displayed on. No apps needed, but if you want to create a new app we can also help you.
What if I only want to use one part of your platform? (table ordering, pick-up or delivery)
Order Feeds gives you the ability to choose how you use and configure the system. That means you can use any single or multiple method of ordering as you need it. For example you may use table ordering to begin and down the track to also do pick-up orders.
I already got online ordering,why would i change ?
Great, most of our clients already had online ordering as well. Just how many orders are you getting from your own website? Where is your store ranked in a Google search in your delivery area? These are the questions you should be asking yourself. Order Feeds provides a marketing team who help promote your business. There isn’t another online company out there like us.
I already got a website . Is that not Enough?
That’s a fantastic to start with , but is your website making you money? A website without online ordering or marketing can cost your business countless customers. If you like your website you can keep it and the online ordering site will be added to it. Let us show you how your website can make money and get you many NEW CUSTOMERS simply by adding an ordering system to it.
Are there any costs involved?
Absolutely, if it was for free how can you expect to get the best quality? You can spend as little or as much as you like, we understand you have a small business so our pricing is minimal and the model is set to get you a great return on investment.
Are there any ongoing costs?
Yes . A flat weekly charge and u can receive unlimited Commission free orders
Isn’t Order Feeds just like any other online ordering company?
No, Order Feeds is not an online ordering company. Our services do include an online ordering system, but our main service is focused on promoting your business. The aim is to market your business to get new customers who become loyal online customers who order through your website, instead of attracting customers to the one listing site with 15-20 of your competitors all offering discounts.
Do you want customers paying full price or ordering at a discounted rate? Orderfeeds can help your business stand out from the rest so you attract more full-price paying customers.
Why should we go with Order Feeds instead of one of those other well Known services?
Because Of our commitment to restaurant and reasonable pricing with rock solid technology which keeps 99.99% Up time.
How long does it take to get up and running?
Typically 2 – 5 business days depending on the complexity of your menu and how quickly you answer any questions we have. Although if it’s urgent, just let us know — we’ve got a pretty fast turnaround,
Can Order Feeds set up my menu for me?
Yes Of course . You can Buy Us a coffee
Are there any limits? For example menu items, customers, orders, etc.
Nope! Add as many menus or Menu items as you want; accept as many orders as your restaurant can fill; make lots and lots of customers happy.
Do you guys deliver the food for us?
No. We provide the online ordering system so your customers can place the orders for your restaurant. Just like a phone order, how you fill them is up to you. So if you offer delivery yourself or through a 3rd party service, great. If not, no problem, you can always just use the system for pickup orders (or dine in or catering or curbside, etc.)
How does the 14-day free trial work?
Try it out for 14 days and see how it works for your restaurant. If you cancel within 30 days of signing up, you won’t be charged a thing.
Is it Hard to cancel the system in trail period ?
No . its simple as click of a button . if u find hard leave us a msg on live chat and we do it for you .
Do I have to sign a long-term contract that locks me in for a year or more?
No there is no contract of any kind.
How does the per order fee work?
No we don’t charge dime on any order
In what currency does Order Feeds charge its fees? (For restaurants outside the US)
Our fees are charged in US dollars. If your restaurant is outside of the United States it will automatically convert to locl currency at the time of Billing
Are there fees for the apps?
Yes , one time Fee of $600 .
Can we have our own Branded app ?
Yes send Us a msg for more info .
How do I get paid by customers?
U can paid cash , card or PayPal ( all major cards Accepted )
Are credit card fees included in Order Feeds pricing?
No Credit cards Fees are Separate . depending on amount . it is Usually 1.77% with stripe and Paypal
Can I add photos of my menu items?
Yes ! absolutely , they are Beautiful
How does my restaurant receive orders?
U can receive orders in 3 different ways
1. by setting up a tablet or desktop on Browser
2. By email in phone or computer .
3. By setting up printer
What if I have multiple locations?
No Problem ! Our system is capable of handing multi location chain from one account . fees will charge one per location though
What countries does Order Feeds work in?
We Based in Australia But system is Global with no limitations
Can I use my own domain name or sub domain?
yes . we have custom domain pointing
Can I create coupons, specials or discounts for my customers?
Yes . we have one of most advance and sophisticated promo code creator.
What if I need help ?
we are here 24/7 on live chat .
Can I Export Customer Data ?
Yes you can export Customer Data in Excel Format
Can I restrict Delivery area ? How far my Business can deliver ?
Yes U can Restrict Delivery area.